Shipping And Handling

All Our Prices Include Royal Mail 2nd Class Shipping & Handling in the price you see! 1st Class can also be selected if needed.

Please make sure you select the appropriate option for wherever your goods are to be shipped overseas (we ship Worldwide and have 3 zones - UK, Europe & Rest of World).

Some items such as Annuals also include postage in the price for both UK & overseas orders.

Additional costs may occur in EU Counties due to Brexit which Our Dogs are not liable for as they vary from country to country.

Credit Card Security

Our Dogs Shop Payments are made inconjuction with Sellerdeck & ClearAccept is PSD2 SCA and PCI DSS Level 1 compliant.

ClearAccept Ltd is authorised and regulated by the Financial Conduct Authority under the Payment Service Regulations 2017 (FRN 926372) for the provision of payment services.

Fraud Protection: Our Dogs Shop & Sellerdeck Payments (Powered by ClearAccept) uses Europe’s leading fraud screening service DataCash Fraud Protection Service, which automatically screens orders downloaded to the Our Dogs Shop Software meaning no card details can be seen, and are only stored securely for any re-orders.

3D Secure, CVV2 & AVS including 'Verified by VISA' and 'Mastercard Securecode' which enables a secure checkout with your card.

Our Dogs Shop customers can now save thier card to account – Customers with accounts can now save card details and re-use cards for future payments, making it easier for repeat or new ordes.

As part of the latest software upgrade Our Dogs Shop have added "Apple Pay"providing increased flexibility and convenience for customers. Apple Pay checkout is extremely quick and secure for customers using Apple devices, including iPhones, iPads, Apple Watches and Macs who can seamlessly and securely make card payments using Apple Pay for quicker checkouts!

Secure Hosting

The Our Dogs Shop is now hosted with the same Software and Payment systems we use (Sellerdeck) for a fully secure, fast and reliable shopping experience.

The Shops website is also hosted in a world class data centre, monitored round the clock and protected by the highest levels of security to ensure maximum up-time ensuring you can always place an order.

So know you can place an order at any time in the knowlegde your order on the Our Dogs Shop is 100% secure with HTTPS and SSL Certificates - where you will see the green padlock in your browser!

Tracking Orders

By clicking the "RECENT ORDERS" tab at the top of any page you can simply check to see the status of your latest order by inputting your 'Order Number & Postcode' includes guest users!

If you setup an account when 'checking out' or want to setup an account for future use, you can then quickly login to view all previous orders and any current purchases.